Shipping policy

Bringing Purity to Your Doorstep. Subhead: We strive to get The Pure Fresh™ to your kitchen as quickly, safely, and seamlessly as possible. Here is everything you need to know about our shipping process.

1. Order Processing Times All orders are processed and dispatched from our fulfillment centers within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Estimated Shipping Times & Rates We are proud to offer fast and reliable shipping options. Please note that these are estimated delivery times and do not include our 1-2 day processing time.

• Standard Insured Shipping: 5 to 8 business days.

• Express Shipping (If applicable): 2 to 4 business days. (Shipping rates will be calculated and displayed precisely at checkout based on your location.)

3. International Shipping We believe everyone deserves a chemical-free kitchen, which is why we offer international shipping to select countries worldwide. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Pure Fresh is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How Do I Check the Status of My Order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the courier's system.

5. Damaged or Lost Packages Your peace of mind is our priority. If your order arrives damaged, or if your package is lost in transit, please contact us immediately at support@thepurefresh.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will always try our best to work towards a satisfactory and fast resolution.